Simple checkout.
Clear payment information.
We want paying for your Selmorio™ kitchen and household essentials to feel straightforward, transparent, and easy to understand.
This page explains how available payment methods are presented, how payment authorization works, what to do if a transaction is unsuccessful, and how to protect sensitive financial information.
Available payment methods
The payment methods currently available for your order will be displayed during checkout.
Choose from the methods shown
Available payment methods may vary depending on your location, order, device, payment provider, or current store configuration.
Review the options presented during checkout and choose the payment method you prefer before completing your purchase.
Payment options may vary
A payment method available for one customer or order may not necessarily be available for another.
The checkout page should be treated as the current source for payment methods available to your transaction.
Your payment provider may need to approve the transaction.
When you submit an order, your bank, card issuer, digital-payment provider, or other applicable payment service may review and authorize the transaction.
Approval may depend on billing information, available funds, account status, security checks, transaction restrictions, or other requirements established by the payment provider.
An order should not be considered successfully paid until the applicable payment process has been completed.
If your payment does not go through
A transaction may be unsuccessful for several reasons, many of which are controlled by your bank or payment provider.
Billing Details
Check that your billing information matches the information associated with the payment method you are using.
Security Review
Your bank or payment provider may pause or decline a transaction as part of its own security process.
Available Funds
A payment may fail if the account does not have sufficient available funds, balance, or credit.
Provider Restrictions
Some providers may apply transaction, location, account, or purchase restrictions.
Prices & currency
Product prices and the applicable order total are shown during your shopping and checkout experience.
If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate, currency conversion charge, or other applicable fee.
Any provider-imposed currency conversion or account charges are controlled by the relevant financial or payment provider.
Review before you pay
Before completing checkout, review your order summary, including the Selmorio™ products selected and the total amount shown for the transaction.
Where applicable, shipping charges, taxes, discounts, or other amounts will be reflected according to the information presented during checkout.
Protect your payment information.
Our customer-support team only needs the information necessary to identify your order and understand your question.
- Your order number
- The email address used at checkout
- A description of your payment question
- Relevant non-sensitive screenshots when appropriate
- Complete credit or debit card numbers
- CVV or card security codes
- Online banking passwords
- Payment-account passwords
- Other sensitive financial login credentials
Some orders may require additional review.
Payment and order information may be reviewed where necessary for transaction processing, fraud prevention, or order verification.
In some situations, additional information may be required before an order can proceed.
If we contact you regarding an order, follow the instructions provided in that message and only provide the information reasonably necessary to review the order.
Selmorio™ customer support will not ask you to send complete card numbers, CVV codes, online banking passwords, or payment account login credentials by email.
How approved refunds are handled
Where a refund is approved under the applicable store policy, it will be processed according to the payment and refund process applicable to the original transaction.
Banks and payment providers may require additional processing time after a refund has been issued before the funds appear in the customer's account.
View Return & Refund Policy →Have a payment-related question?
Contact our customer-support team and include your order number, the email address used at checkout, and a short explanation of your question.